Kb44 is committed to protecting the privacy and personal data of every member. This policy transparently explains how we collect, use, store, and protect your information in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Privacy is more than a promise — it is at the core of how kb44 operates. Here are the six key pillars of our data protection.
All data transmitted between your device and kb44's servers is protected by 256-bit SSL encryption — the same technology used by major Malaysian banking institutions. No third party can intercept or read your information while in transit.
Our Know Your Customer (KYC) process is designed to ensure the safety of the kb44 community. All submitted documents are stored in an encrypted environment and accessed only by authorised personnel who have undergone rigorous background checks.
Kb44 has never and will never sell, rent, or trade members' personal data to third parties for marketing purposes. Your data belongs to you — we only use it to operate and improve the services you use.
All of kb44's data processing operations comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance audits and continuously update our practices in line with the latest legislative changes.
Member personal data is stored on servers protected by multi-layered access controls, next-generation firewalls, and intrusion detection systems (IDS) operating around the clock.
Kb44 members have the right to access, correct, transfer, or request deletion of their personal data at any time. We provide a clear and straightforward process for all privacy-related requests.
This Privacy Policy applies to all users of the kb44 platform, including the website, mobile app, and all related services. By registering or continuing to use the kb44 platform, you agree to the terms set out in this Privacy Policy. Please read carefully before using our services.
Kb44 collects various types of information for the purposes of operating the platform, processing transactions, and ensuring the safety of all members. The information collected falls into two main categories:
This is information you enter directly when interacting with the kb44 platform:
When you use the kb44 platform, our systems automatically record certain technical information:
| Information Type | Collection Method | Requirements |
|---|---|---|
| Identity Information | Registration & KYC | Mandatory |
| Payment Information | Deposit/withdrawal process | Mandatory |
| Technical Data | Automatic (cookies/logs) | Core functionality |
| Game History | Platform activity | Operations |
| Marketing Preferences | Member preferences | Options |
Every piece of information collected by kb44 is used for clear and legitimate purposes. We do not use your data for purposes unrelated to kb44's services without first obtaining your consent.
Kb44 may send marketing communications such as exclusive offers, the latest promotions, and platform update information via email or in-app notifications. You may unsubscribe from marketing communications at any time through your account settings without affecting any core services.
Kb44 applies the principle of data minimisation — we only collect data that is strictly necessary for the stated purposes. We do not store sensitive information such as full card numbers; only data required for verification is retained.
Kb44 does not sell or rent members' personal data to any third party. However, there are certain situations where we need to share information with trusted partners to enable the platform to operate smoothly:
All third-party service providers involved are required to comply with strict confidentiality policies and are only permitted to use shared data solely for the purposes specified in the service agreement.
Kb44 may need to disclose members' personal information to the authorities if required by Malaysian law, a valid court order, or to meet regulatory compliance requirements. Such disclosure will only be made to the extent required by law.
Every third-party provider that works with kb44 has undergone a thorough security assessment process. They are bound by a Data Processing Agreement that ensures your data is handled with the same high level of protection.
Kb44 continuously invests in cybersecurity infrastructure to ensure members' personal data is protected at all times. The technical and organisational security measures we implement include:
While kb44 takes every reasonable measure to protect your data, no system can guarantee 100% absolute security. In the event of a data breach affecting members, kb44 will notify affected members within 72 hours in line with industry best practices.
Kb44 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Session login, account security, core platform functionality | Session |
| Performance Cookies | Usage analytics, error tracking, performance monitoring | 30 days |
| Functional Cookies | Storing language preferences, themes, and personal settings | 1 year |
| Marketing Cookies | Relevant advertising and tracking of kb44 promotional campaigns | 90 days |
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect core functionality of the kb44 platform and your login experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a kb44 member have the following rights regarding your personal data. kb44 is committed to processing every request within 14 business days:
Request a copy of all personal data we hold about you
Update or correct inaccurate or outdated personal data
Request erasure of your personal data under certain circumstances provided by law
Object to the processing of your data for direct marketing purposes at any time
Receive your data in a structured, machine-readable format
Request restriction of your data processing while an investigation or dispute is ongoing
To exercise any of the above rights, please contact kb44's Data Protection Officer (DPO) via the in-platform live chat or our official email. We will verify your identity before processing any request to ensure the security of your account.
Kb44 only retains members' personal data for as long as necessary to fulfil the purpose of collection or as required by applicable Malaysian law. The following are our general data retention guidelines:
Upon expiry of the designated retention period, personal data will be securely deleted or permanently anonymised using industry-standard methods.
In operating an integrated platform, some member personal data may be processed or stored on servers located outside Malaysia. This includes cloud infrastructure providers and international technology partners that support kb44 operations.
Any data transfer outside Malaysia is only carried out when:
Kb44 ensures that all international data transfers are subject to appropriate protection mechanisms, including standard contractual clauses and data protection impact assessments (DPIA) prior to any new transfer being carried out.
The kb44 platform is exclusively for individuals aged 18 and above. kb44 does not intentionally collect, process, or store personal data from children or individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without proper age verification, we will take immediate action to delete the information and close the account in question. Parents or guardians who suspect their child has registered on the kb44 platform are advised to contact our support team immediately.
The kb44 platform may contain links or references to third-party game provider websites or services. kb44's Privacy Policy does not apply to those third-party websites or services. kb44 is not responsible for the privacy practices, content, or security of third-party websites.
We encourage members to read the privacy policy of each website they visit independently and understand how their data is handled by those external platforms.
Kb44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, the latest legal requirements, or service improvements. Any material amendments will be communicated to members via:
Your continued use of the kb44 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account before they take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how kb44 handles your personal data, please contact our Data Protection Officer (DPO):
We are committed to responding to all privacy-related enquiries within 3 business days. For more serious complaints or data breach issues, we will prioritise a response within 24 hours.
Our privacy team's operating hours are Monday to Friday, 9:00 AM to 6:00 PM (Malaysia Time, GMT+8). However, in-platform live chat is available at all times for urgent enquiries.